our mission and culture

Four Animated Business People Smiling

Culture

A company’s culture is not created by accident. Carefully thought out goals and aspirations combine with environment, leadership behavior and values to form the culture that often takes on a life of its own. Founded in 1991 by brothers Saul and Jeff Freedman, MRS has grown into a much larger family, stretched across the United States. No matter the location, the values are the same:

Quality
Professionalism
Employee-centric workplace
Commitment to compliance
Philanthropy and good deeds
Rewards and recognition
Have fun every day


Animated Businesswoman at desk with computer

Our values are reflected in our mission statement

"Our mission is to provide superior economic results by using innovative contact management solutions, maintaining the highest level of professionalism, and engaging our clients’ customers with compassion and respect."

What Do Our Clients Have to Say About MRS?

"Best. Launch. Ever. They are doing great and we are really looking forward to their continued success. They are already generating more contacts than our "legacy" (and going away) vendor, with a higher average payment size. Great cooperation and support during the launch. Incredible job with recruiting. And the enthusiasm and appreciation expressed from their team was wonderful. They nailed it."

- Director of Collections Operations, Major fintech/marketplace lending organization.

"Aside from the revenue cycle excellence, and top-notch customer service they provide to our customers, MRS’s client services are second to none. I am also pleased to say that their collection performance has exceeded our expectations. We have used many collection agencies in the past but MRS ranks at the top. Their staff is always courteous and helpful when we call them with any questions or requests. We would recommend them to anyone who wants their accounts handled in a professional and timely manner."

- External Agency Manager, Regional Bank

Gold Club Dinner

Employee Appreciation Day

Charitable Events

25th Anniversary