Analytics
Analyzing data and trends to make the invisible visible
Municipal / Tolling
Municipalities, cities, states, highway, and turnpike operators and owners of public / private structures like bridges and tollways are not immune from customers who do not pay their bills. We understand that loss prevention and collection is just as important to governmental and private entities operating public infrastructure as it is to the private sector. For well over a decade, MRS has worked with a variety of municipal and public / private entities to assist their loss prevention efforts through effective collection processes. From small balance parking tickets to high balance highway and bridge tolls, we have provided strategic collections services that get results.
- Specialized skip tracing processes
- Varied treatment strategies tailored to the nature and age of the debt and customer base
- Our multi-channel approach includes:
- Agent Solutions
- Virtual Agent Solutions
- Self Service Portals
- Letters and Email
- Web and Chat
- Text
We service a variety of differing municipal and toll entities – from a privately owned bridge to various cities’ parking and traffic violations.
The Roadmap to MRS’s Success in Municipal/Tolling Recovery
The Roadmap to MRS’s Success in Municipal/Tolling Recovery
Client Service
Our clients are “Raving Fans”
Culture
Always do the right thing, even when no one is looking
Best-in-class results
Everyone is accountable for great performance and everyone wins when it’s achieved
Compliance and Security
Comprehensive compliance and world class security to protect our clients’ brands and customers’ information and privacy
Call quality & customer experience
Our rewards driven quality assurance incentive program ensures flawless CX
Training
One of the most comprehensive programs in the collection industry